Webmail Help For Broadband Customers

General

How does Orange Webmail work?
Orange Webmail lets you access your emails wherever you are. All you need to do is visit the Orange homepage and log in in with your email address and password. Once you're in, you can send, read and manage your emails easily. Orange Webmail is particularly useful if you want to access your email whilst at work or on holiday as well as at home.

You can use the my Contacts area to store the names and email addresses of all your friends, family and colleagues.

How does Orange help me to avoid spam/junk mail?
Orange provides a free anti-spam service with its email service. It is automatically turned on with your Orange email account. It is a simple and effective service that identifies and filters spam email. When an email is sent to you, it goes through our intelligent anti-spam filters. If the email is recognised as spam, it will be marked as spam in the subject line with ***spam***. You can set up Orange Webmail so that any emails identified as spam will go straight to your Junk Mail folder and they will be deleted automatically after 7 days. To do this, go to my Settings and click on Anti-Spam settings. For more information on spam click here >>.
 

How does Orange help me to avoid receiving viruses?
The Email Anti-virus service is provided free with Orange's email service. It identifies and blocks emails and attachments that contain viruses before you even receive them. When using Orange Webmail the service will also block any email that you send out if a virus is found within it.

If you use Outlook Express (or a similar email client) to send your email, outgoing email will not filtered for viruses.

As a precaution Orange also blocks any attachments with certain file extensions. This is because certain types of file extensions are very likely to contain viruses. Emails containing these types of attachments are blocked and you will not receive them. When this happens the sender will be informed that their email has not been delivered to you.

The Anti-virus service protects you against viruses contained within emails sent to your email account and within emails you send. It does not protect you against viruses downloaded from the Internet (for example, through websites or file-sharing/p2p software), or loaded onto your system through consumable media (e.g. floppy disks, CD-Rs). For this security you need to go to Orange Security.

What can I do to protect myself from viruses and spam?
In addition to Orange's anti-spam and virus system, there are several other ways you can help prevent spam reaching your mailbox:

1. Avoid posting your email address on newsgroups and other webpages - spammers often 'harvest' addresses that they find on the web.
2. Including numbers in your email address makes it more difficult for spammers to guess your address. For instance, '123johnsmith@fsmail.net' is safer than 'johnsmith@fsmail.net'.
3. When you receive emails that you have not registered for, do not click on any 'unsubscribe' link that is included in the message. By clicking on the link, the spammer may then be informed that the email address they have tried is real. In other words, the unsubscribe link is often used to validate your address, rather than helping to prevent you receiving more mail.

For more information on spam and how to avoid it, please read our guide to spam.

Although Orange's anti-virus system should block almost every virus email that is sent to your address, you can further protect yourself by following these simple tips:

1. Regularly update your personal anti-virus software. See Orange Security for details.
2. Avoid opening attachments that you are not expecting, even if the email appears to be from someone you know - you can always check with the sender before opening it. Emails with virus attachments often look as though they are official, and encourage you to open an attachment.

Can I access my email using my mobile phone?
If you are an Orange Access customer (ie if your internet access is provided by Orange) you can use a WAP-enabled phone to access your Orange email. You will need your Orange email address that ends with .wanadoo.co.uk or .freeserve.co.uk. To configure your phone for this service please click here. Mobile email access is not available for accounts that end with @fsmail.net.

My mailbox is full. How do I empty it?
Your Webmail mailbox can store up to 100MB of messages (or 5Mb if you have a free email address ending with @fsmail). If you exceed your storage limit, you won't be able to receive any new emails. When you've used 80% of your space, your Inbox will display a warning notice and we will send you an email to notify you that you are running out of space. You will then need to delete unwanted emails and attachments.

Here are some tips on how to free up space in your mailbox:

• Empty your Deleted Mail folder: deleted emails take up space as long as they are in the Deleted Mail folder. The Deleted Mail folder will permanently delete emails that have been in the folder for seven days but if you want to manually delete the email in this folder, click on Manage Folders and click on 'Empty contents' next to the Deleted Folder.
• Empty your Junk Mail folder: this can fill up quickly if you have received a lot of spam email. The Junk Mail folder permanently deletes emails that have been the folder for seven days, but emails that have been filtered or transferred to this folder will be there permanently unless you empty the folder.
• Delete old emails from your Inbox and Personal Folders: Check your Inbox and personal folders and delete emails you don't need. Remember, when you delete email it is usually saved in your Deleted mail folder for seven days, so you will have to empty this folder if you want the email deleted before then. If you want to permanently remove mail when you delete, go to My Settings and change the Deleting Messages section.
• Save large attachments onto your computer: when you receive emails with large attachments, open them and save them separately on to your computer's hard drive. You can then delete the original email without losing the attachment.

How is Webmail different to email applications like Outlook Express?
Email applications like Outlook Express require you to obtain special software, install it on your computer, and then configure the software to send and receive email messages from specified email accounts. This method of accessing your email means you can generally only access it from the one computer.

Orange Webmail is different because it is Internet-based - all you need is a computer that's connected to the Internet.

Whether you're in the comfort of your own home or in a cyber-cafe in Kathmandu, all you need to do is connect to the Internet and go to www.orange.co.uk and enter your email address and password. Once you've logged in you're ready to send and receive emails. You can even save your friends' addresses and birthdays in the my Contacts area. And if you have other email accounts from other Internet Service Providers, you can use Webmail to collect emails from these too.

Who can I contact if I need help?
You can send an email to webmail.support@uk.wanadoo.com.

Abuses of Orange Webmail
Unsolicited email (also called "spam" or "junk mail") is a growing problem on the Internet. If you get spam, or email that you feel is abusive, offensive or defamatory, you need to contact the email provider of the sender. They can then insist that the person stop abusing their email system.

To find out the email provider, look at the email address and note the company name after the '@' sign. For example, if the email was sent from joe.bloggs@dummynet.com then it's likely that the email provider is dummynet. You can then search for their company website, or details in the Yellow Pages, so you can make contact with them to report the problem.

If the spam email came via Orange (for example, joe@bloggs.wandoo.co.uk), forward the email to us at abuse@fsmail.net. Please make sure you forward the full header version of the email as this contains all the details we need. To see the full header of an email:

The Terms of Use for Orange Webmail detail exactly what constitutes an acceptable use of the email service, and Orange can remove access to Webmail should a user breach these conditions.

Emails

Logging into Webmail and logging out
To read and write email using Orange Webmail you must first log in to your account via the Orange homepage. You will need to do this each time you use the service.

When you have finished with your email, you should log out of your account. It is particularly important to remember to do this if you are accessing Orange Webmail from a computer that isn't yours, such as one in an internet café, as people using the computer after you might otherwise be able to access your email.

To sign in:

1. From the Orange Today Page (www.orange.co.uk) , enter your email address in the Check Email section at the top right of the page
2. In the Password entry field, type your password
3. Click the Login button

1. Click the Log out link in the top right of the page when viewing Orange Webmail.

Check for new email
Orange Webmail automatically checks to see if you have any new mail every time you log in or refresh the page. However, during long sessions you may want to periodically check to see if any new mail has arrived - just click on the Check Mail button.

Reading an email

1. From your Inbox (or any of your other folders) click on the name of the person and the emal will open. As well as clicking on the senders name you can also click on the subject line.
2. When reading a email, you can read the next one in your list by clicking on Next or Previous.
3. Click the Go to Inbox link to return to the Inbox view

Printing an email
You can view emails in a special window that lets you print the email without the additional information, product navigation and page graphics.

1. Open the message you want to print
2. Click the Print link
3. From your browser menu, select File, then Print

Opening an attachment from an email
Emails that you receive may have files such as pictures sounds, and documents attached. Emails containing attachments will be shown with a paperclip symbol.

If a person tries to send you an email that has an attachment that is too large for your mailbox to accept, they will be alerted automatically and told that the message could not be delivered.

When reading an email that has one or more attachments, click on the name of the file in the attachments section of the message, the file will open in a new application window. You can work with and save this file as you would normally.

Deleting an email

From your Inbox:

1. Click the checkbox next to the message you want to delete - you will see a small tick. You can select multiple messages in this way.
2. Click the Delete button

1. Click the Delete button

You can empty the Deleted Mail folder at any time to permanently remove emails and create space.

You can change your Deleted Mail settings so that rather than emails going into your Deleted folder each time you delete an email, it can be permanently removed straight away. To do this you need to go to my Settings and click on Deleting messages.

Sorting email
You can sort your messages to make them easier to manage.

From the Inbox view, click the column name to choose how you want to sort your messages:

1. From: sorts messages alphabetically by sender
2. Date: sorts messages by date
3. Subject: sorts messages alphabetically by subject
4. Size: sorts message by size

Moving an email to a folder
You may find it useful to store the messages you want to keep into folders. That way, you can quickly find old emails when you need to.

1. Click the checkbox next to the email you want to move - a tick will appear in the box. You can select multiple messages in this way too.
2. 2. Click the Move to... drop-down menu and select the folder you want to move the message to.

Searching for an email
If you have stored a lot of emails but wish to find a particular one, then you can use the Search facility to look for it.

1. Type the word or phrase you wish to search for in the Search text box and click the Search button.
2. The Search Results page will display showing you the messages it is has found.
3. If you want to refine your search further, click on Advanced Search on the Search Results page. This gives you further options for making your search.

Writing an email

1. When you are in the Inbox, click on the button Write an Email. It's located underneath the Welcome and Email tabs. Clicking this button will open the Write an Email page.
2. Type the email addresses of the person, or people, you wish to write to in the To and Cc, fields. Alternatively, click on the To or Cc label. This will let you select names of people you have saved in my Contacts from a pop-up window.
   • The To: field is used for the main recipients of your message.
   • The Cc (carbon copy): field is used for those people who you just need to receive a copy.
3. Type the text of your message in the body field. You can format your text and add smilies using the controls above the text window.
4. Add any attachments that you wish to send (see Adding an attachment)
5. Spellcheck the email if you wish (see Checking the spelling of an email)
6. Click the Send button
7. A confirmation page will be displayed detailing who the email was sent to. Click the OK button

Selecting a recipient from my Contacts
To make addressing your email easier, you can select recipients from your address book rather than typing each one in every time.

1. From the Write Mail view, click To, Cc or Insert from my Contacts. A pop-up window showing all your contacts will be displayed.
2. Select the contact in the list on the left and click Add. You can Add contacts to go in the To, Cc or Bcc fields.
3. Click the OK button to confirm your recipients and you will be returned to the Write an email page.

Adding an attachment to an email
You can attach files to your messages. These can include photos, sounds or documents.

1. When writing an email, click the Attach link to display the Add Attachments page
2. Click the Browse button
3. Locate the file you wish to attach and click the Open button
4. Click OK. You will then be returned to the email you were writing and the attachment will be displayed - along with its file size. A link to remove the attachment will also be visible. Click on this if you no longer want to send the attachment.
5. Repeat steps 2-4 for each file you want to attach to the email. You can attach files up to 2MB in size to a total of 3MB, and six attachments in total

Checking the spelling of a message

1. When writing an email, click the Spell Check link. The spell check pop-up window will display.
2. Suspect words will be highlighted in red and a suggested correction listed in the pane below. Click the Change button to replace the word with the suggested spelling. You can manually correct the spelling by typing in the text box marked 'Enter spelling:'
3. Change All will replace all instances of the suspect word with the alternative. If you click Ignore or Ignore All, the spell checker will continue to the next suspect word.
4. Click the Finish button to return to the Write Mail view

Reporting spam
If you receive unsolicited mail (known as spam) that has not been tagged with ***spam***, you can report it to us. To do this:

• Click the checkbox next to the email that you wish to report.
• Click the Mark as Spam button.
• A copy of the email will be sent to us for review, and the original email will be automatically moved to your junk mail folder, where it will be deleted after seven days.
• An information pane will be displayed at the top of your inbox to confirm that the email has been sent to us for review. This also gives you the option to add the sender to your Blocked List.

Reporting emails that have been incorrectly tagged as spam
Genuine emails sometimes show similar traits to spam emails. Occasionally our filter may accidentally tag a genuine email as spam. If you spot a genuine email that has been tagged as spam, you can report this to us to help prevent this from happening in the future. To do this:

• Click the checkbox next to the tagged message you wish to report.
• Click the Not Spam button.
• A copy of the incorrectly tagged email will be sent to us for review and the email will be moved to your inbox automatically. An information pane will be displayed at the top of your inbox to confirm that the email has been sent to us for review. This also gives you the option to add the sender to your Approved List.

my Contacts

Adding a contact
You can use the addresses you have saved in my Contacts to send email. First you have to save your contacts to it. You can do this right away, adding multiple entries if you want, or you can do it over time as you get email from your contacts.

To save a new contact:

1. Click the my Contacts tab to display your contact list
2. Click the Add Contact link
3. Fill in the person's details - as a minimum, you must fill in the email address and nickname fields. The nickname can be typed as a shortcut when you are adding names into the To: and Cc: fields when writing an email
4. Click the Save button to confirm. (If you want to add another contact click on Save and Add Another rather than Save.)

1. When reading an email click the Add to my Contacts link
2. Fill in any extra information you want to include
3. Click the Save button to confirm

1. On the confirmation page that is displayed when you send an email, email addresses that are not already in my Contacts can be added
2. Click on Add to my Contacts. A pop-up window will appear
3. The checkboxes next to the contacts you want to save. Any emails that you have saved previously will be highlighted as such.
4. Click on Save to confirm

Using Quick Add feature
Quick Add allows you to add a contact's name and email address quickly.

1. Click the my Contacts tab
2. Type the following details into the appropriate entry fields:
   1. Email Address - please note that the email address and nickname must be filled in
   2. Nickname - the nickname can be typed as a shortcut when you are adding names into the To or Cc fields when writing an email
   3. First Name
   4. Last name
3. Click the Save button to confirm. The contact's details are added to my Contacts

Editing a contact

1. Click the my Contacts tab
2. Click the checkbox next to the contact you want to edit
3. Click the Edit button to display the contact information view
4. Update your contact's details as needed
5. Click the Save button to confirm the changes

Deleting a contact

1. Click the my Contacts tab
2. Click the checkbox next to the contact(s) you want to remove
3. Click the Delete button to remove the contact(s)
4. Click OK to confirm the deletion. The contact(s) is now deleted from the Address Book

Folders

Adding a folder
With Orange Webmail you can create folders to make it easier to organise and find your emails. These custom folders will be in addition to the system folders already provided (Inbox, Sent Mail, etc.).

From the Inbox:

1. Click on Manage Folders
2. Type the name of your new folder in the Add New Folder entry field
3. Click the Add button. Your new folder is added to the list of your custom folders

Renaming a folder
With Orange Webmail you can rename a folder that you've created but you can't rename system folders which include the Inbox, Sent Mail folder etc.

1. Click on Manage Folders
2. Under the Rename a Folder area, use the drop down menu to find the folder you want to rename. Select the folder.
3. Type in the new folder name and click OK. The page will refresh and reappear with your new name listed.

Deleting a folder
With Orange Webmail you can delete a folder that you've created but you can't delete system folders (Inbox, Sent Mail etc).

1. Click on Manage Folders
2. Click the checkbox next to the folder name you want to delete
3. Click the Rubbish Bin icon. A pop-up window will appear
4. Click OK. The page will refresh and will reappear without the deleted folder

Emptying folders
By emptying a folder you can quickly remove all the emails within it without having to delete each one separately. You can do this for system folders (Inbox, Sent Mail etc) too.

1. Click on Manage Folders
2. Click the Empty Contents link next to the folder you wish to empty
3. The page will refresh and the items within the folder removed

Options

Changing your Display Name
Your display name is the name that appears next to your email address. You can change this at any time.

1. Click my Settings
2. Click Change my Display Name
3. Enter your new Display Name
4. Click the Save button to confirm your changes. These will take effect immediately

Changing your password
If you have an @fsmail email address you can change your password. You cannot change your password however if you have an @wanadoo.co.uk or @freeserve.co.uk email address.

When choosing a password, you should make it something other people will find hard to guess - so avoid family names or favourite things. You might try to include a range of letters and numbers in your password to make it especially tough to crack.

If you use your account for particularly sensitive email, you should change your password regularly.

To change your @fsmail password:

1. Click my Settings
2. Click the Change Password link
3. Type your current password into the first entry field
4. Type your new password into the second entry field and confirm it in the third
5. Click the Save button to confirm

Deleting your account
If you stop using Webmail for your email your account will automatically expire and be deleted after 90 days of non-use (If you have an @wanadoo.co.uk or @freeserve.co.uk email address you will not be able to use this feature).

You can delete your account yourself in order to stop it accepting emails that might get sent to it in the meantime.

1. Click my Settings
2. Click the Delete Account link
3. Type your email address into the first entry field
4. Type your password into the second entry field, and confirm it in the third
5. Click the Delete Account button to confirm your account deletion

Blocking list
You can choose to block emails from unwanted senders. Blocking ensures that email from certain people, or email that contains certain words or phrases, doesn't end up in your Inbox. Instead it is automatically deleted or put in a folder.

To block email from specific email addresses:

1. Click Blocked List from your Inbox or from my Settings.
2. In the Email Address entry field, type the email address of the person you want to block. (Please note, there are certain email addresses that you are unable to block, including Orange customer services.)
3. Click the Add button to confirm the blocked email address. The page will refresh and the email address is listed in the blocked email addresses pane.
4. Use the radio buttons to indicate what you want to do with emails blocked from these senders:
   • Do not accept email from these addresses: email will be automatically deleted before it arrives in your Inbox. You won't know that email from these people has been sent to you, nor will the sender know that you haven't received it.
   • Put email from these addresses in the Junk Mail folder: email will be automatically filed in the Junk Mail folder so you can review it and reply to it if you want. Blocked mail in the Junk Mail folder will be automatically deleted after seven days.
5. Click the OK button to confirm.
6. When returning to the Inbox, the counter next to the Blocked list will have increased.

To block email containing specific words or phrases:

1. Click Blocked List from your Inbox or from my Settings
2. Scroll down until you can see the Block by Word or Phrase section
3. In the Word or Phrase entry field, type the text that you want to block
4. Click the Add button to confirm the blocked word or phrase. The page will refresh and the word or phrase will be listed in the blocked words pane. The next time you receive an email with that exact word or phrase in the subject, it will be blocked.
5. Use the radio buttons to choose what you want to do with these emails:
   • Do not accept email from these addresses: email will automatically be deleted before it arrives in your Inbox. You won't know that email from these people has been sent to you, nor will the sender know that you haven't received it.
   • Put email from these addresses in the Junk Mail folder: email will be automatically filed in the Junk Mail folder so that you can review it and reply to it if you want. Blocked mail in the Junk Mail folder will automatically be deleted after seven days.
6. Click the OK button to confirm

Approved list
You can choose to approve emails from priority senders. When senders have been 'approved' you will always receive emails from these people even if their email is thought to contain spam.

To add an email address to your Approved list:

1. Click Approved List from your Inbox or from my Settings
2. In the Email Address entry field, type the email address of the person you want to approve
3. Click the Add button to confirm the approved email address. The page will refresh and the email address is listed in the approved email addresses pane
4. Click OK to confirm
5. When returning to the Inbox, the counter next to the Approved List will have increased.

Anti-spam settings
You can choose whether you want spam emails to go straight into your Junk Mail folder or to go into your Inbox. To specify this:

1. Click my Settings
2. Click the Anti-spam settings link
3. Choose the destination for the spam
4. Click Save to confirm

Setting up filters
If you get lots of new email, or perhaps lots of email that you don't normally read immediately, you can automatically sort the mail into folders, including the Junk Mail and Deleted Mail folders.

You can create filters to scan each email as it arrives to look for certain criteria and then deal with the email appropriately. Filters are a good way to automatically delete unwanted email or to sort lots of work or personal email into specific folders.

To add a new filter:

1. Click my Settings
2. Click the Filters link
3. In the Filter Name entry field, type a name for the filter
4. Define the criteria of your new filter by selecting various options from the drop-down menus and completing the entry field. For instance, If 'Subject' 'Contains' 'make money fast' put message in 'Deleted'
5. Click the Add button to confirm your new filter. The page will refresh and the filter's name and properties will appear in the Current Filters pane
6. Repeat steps 3-5 for each additional filter
7. Click the OK button to confirm your filters

1. Click my Settings
2. Click the Filters link
3. In the Current Filters list, click the checkbox next to the filter you want to edit
4. Click the Edit button to display the criteria in the fields
5. Make the changes you need
6. Click the Add button to confirm the changes
7. Click the OK button to confirm your filters

To change the execution order of your filters:

1. Click my Settings
2. Click the Filters link
3. In the Current Filters list, click the checkbox next to the filter you want to re-order
4. Click the Up or Down arrow buttons to move the chosen filter up or down the priority list
5. Click the OK button to confirm your changes
   

1. Click my Settings
2. Click the Filters link
3. In the Current Filters list, click the checkbox next to the filter you want to delete
4. Click the Delete button to remove the filter
5. Click the Save button to confirm your changes

Checking other email accounts
You can use Webmail to check mail from other email accounts you may have.

To set this feature up, you need to know a few technical details about your other email accounts - ask your email provider to help you if you don't already know the details.

To add an additional email account:

1. Click my Settings
2. Click the Check other email accounts link
3. Type the following details in the relevant entry fields:
   • Account Name: this is the name you have given your other email account - any name will do
   • POP3 server: this is the server name that you collect your other email from. It might look something like this: mail.mailprovider.com
   • Username: this is the account name you have with your other email account
   • Password: this is the password you use for your other email account
   • Server time out: you can normally leave this as it is, but occasionally your other account may have a different setting
   • Server port number: you can normally leave this as it is, but occasionally your other account may require a different port number
4. If you want a copy of the original emails left in your other email account, click the Leave emails on server checkbox to make a tick appear. If you leave this unchecked we will keep a copy in your Webmail Inbox but remove the messages from the server
5. Click the Add button to confirm the other email account. The account will be added to the list at the bottom of the page
6. Repeat steps 3-5 for any other email accounts you want to check using Webmail
7. Click the OK button to confirm the changes

1. Click my Settings
2. Click the Check other email accounts link
3. In the Email accounts list, click the checkbox next to the account name you want to edit
4. Click the Edit button to display the account details in the relevant fields
5. Make the changes you want
6. Click the Add button to update the account details
7. Click the OK button to confirm the changes

1. Click my Settings
2. Click the Check other email accounts link
3. In the Email accounts list, click the checkbox next to the account you want to delete
4. Click the Delete button to remove the account
5. Click the OK button to confirm the changes

Adding a signature
A signature is a small piece of text that's added automatically to the end of each message you send. Signatures typically include contact details, such as office address and telephone numbers, but are also used to add a personal touch to your emails by way of a favourite quote or a link to your website.

1. Click my Settings and click Set up a Signature
2. Click the Signature checkbox
3. Type the text of your signature in the box below the checkbox
4. Click the OK button to confirm your signature. It will now be added to every email you send

Saving sent messages
You can automatically save a copy of each mail you send. This saved mail will be stored in the Sent Mail folder. Remember, emails stored in your folders, including the Sent Mail folder, will use up your Storage Space allocation.

1. Click my Settings and click the Save Sent Messages link
2. Click the Save sent messages checkbox
3. Click Save to confirm

Changing the number of emails per screen
The default number of messages shown in the Inbox view and other folder views is set at 20 per page. To change this number, do the following:

1. Click my Settings
2. Click the Number of messages displayed link
3. Use the Messages per page drop-down menu and choose the number of messages you want listed on each page
4. Click Save to confirm

Changing your email headers
The email header appears at the top of each incoming message and contains further information about the message and how it reached you over the Internet. Most people prefer to view just the basic information (such as the sender, recipients and attachments), but if you need to know more about each message you can choose to view the full email header.

1. Click my Settings
2. Click Show full headers
3. Select the type of header you want displayed:
   • Basic: the standard information (sender, recipients, date and attachments)
   • Full header: shows all the basic info and more technical stuff such as the routing information, reply-path, and timestamps. This is usually helpful if you want to solve technical problems or trace emails sent anonymously
4. Click Save to confirm

Setting up an Away message
When you set up an away message, the service will automatically send a reply to incoming messages with your message. You don't even have to be logged in. This feature is especially handy if you're going to be away on holiday for a while.

1. Click my Settings
2. Click the Away Message link
3. Click the Send away message checkbox
4. Type the text of your auto reply message in the space provided
5. Click Save to confirm

Emptying the Deleted Mail folder
Normally, when you delete an email from your Inbox, a copy of the email is saved in the Deleted Mail folder. To create space for new emails, the Deleted Mail folder will permanently delete emails that have been in the folder for seven days.

If you exceed your mailbox limit, you will no longer be able to delete mail in this way, as there is no more room to store emails. You will need to change the Delete mail option so that mail is permanently deleted right away. To do this:

1. Click my Settings
2. Click the Delete mail link and scroll down the page to the Delete mail section
3. Click the Permanently delete option button so that it is highlighted
4. Click OK to confirm